Key Performance Indicators to criteria 14 to 16

Key Performance Indicator GRI SRS-403-9: Work-related injuries
The reporting organization shall report the following information:

a. For all employees:
i. The number and rate of fatalities as a result of work-related injury;
ii. The number and rate of high-consequence work-related injuries (excluding fatalities);
iii. The number and rate of recordable work-related injuries;
iv. The main types of work-related injury;
v. The number of hours worked.

b. For all workers who are not employees but whose work and/or workplace is controlled by the organization:
i. The number and rate of fatalities as a result of work-related injury;
ii. The number and rate of high-consequence work-related injuries (excluding fatalities);
iii. The number and rate of recordable work-related injuries;
iv. The main types of work-related injury;
v. The number of hours worked.

You will find the remaining numbers c-g of the indicator SRS 403-9 in the GRI standard and may additionally report them here.


Key Performance Indicator GRI SRS-403-10: Work-related ill health
The reporting organization shall report the following information:

a. For all employees:
i. The number of fatalities as a result of work-related ill health;
ii. The number of cases of recordable work-related ill health;
iii. The main types of work-related ill health.
b. For all workers who are not employees but whose work and/or workplace is controlled by the organization:
i. The number of fatalities as a result of work-related ill health;
ii. The number of cases of recordable work-related ill health;
iii. The main types of work-related ill health.

You will find the remaining numbers c-e of the indicator SRS 403-10 in the GRI standard and may additionally report them here.

In 2019, one fatal traffic accident during working hours in the Dussmann Group occurred on an international level.

All work-related accidents with lost time are presented below.

2019 Dussmann Group Germany International
Hours worked (in millions) 77.5 30.7 46.8
Work-related accidents with lost time (LTA) 1,719 640 1,079
Accident frequency rate (LTAF) 22.2 20.8 23.1
Number of days lost 37,158 11,766 25,392
Accident severity rate (average days lost/LTA) 22 18 24

The employee turnover rate in 2019 was 31.1% for Germany, 3.3% for the international divisions and 15.6% for the Dussmann Group as a whole.

Sickness rates were 5.7% for the Dussmann Group, 4.9% for Germany and 6.4% for the international divisions.

Key Performance Indicator GRI SRS-403-4: Worker participation on occupational health and safety
The reporting organization shall report the following information for employees and for workers who are not employees but whose work and/or workplace is controlled by the organization:

a. A description of the processes for worker participation and consultation in the development, implementation, and evaluation of the occupational health and safety management system, and for providing access to and communicating relevant information on occupational health and safety to workers.

b. Where formal joint management–worker health and safety committees exist, a description of their responsibilities, meeting frequency, decision-making authority, and whether and, if so, why any workers are not represented by these committees.

Top management shall ensure employee participation and representation on occupational health and safety issues by promoting the involvement of non-executive officers within the requirements of the occupational health and safety management system, including incident investigation, workplace assessment, agreement of corrective actions, formulation of objectives and guidelines, and performance of monitoring activities such as inspections and internal audits. Other mechanisms for consultation and participation include targeted meetings (e.g. occupational health and safety committee), workshops, employee surveys and suggestion programs that are locally established in various forms.

Occupational health and safety are operationalized and reviewed within the scope of our management system, mandatory protective and behavioral measures in stored operating instructions, as well as system checks through internal audits.

Occupational safety committees in the regions ensure the implementation and development of measures.

Key Performance Indicator GRI SRS-404-1: Average hours of training
The reporting organization shall report the following information:

a. Average hours of training that the organization’s employees have undertaken during the reporting period, by:
i. gender;
ii. employee category.

In 2019, 722 training sessions were conducted in Germany with a total of 5,437 participants and 60,806 hours of training. In Germany in the building cleaning sector, 202.75 hours were required to fulfill the 2019 seminar calendar (including compilation of training documents, preparation and follow-up, travel time, duration of training).

Starting in December 2019, e-learning training courses on corruption prevention were conducted. The status in January 2020 has already resulted in the following number of e-learning training sessions being conducted: Dussmann Group – 4,439; in Germany – 3,930 and internationally – 509. Further figures will be updated and supplemented in 2020 as follows.

Key Performance Indicator GRI SRS-405-1: Diversity
The reporting organization shall report the following information:

a. Percentage of individuals within the organization’s governance bodies in each of the following diversity categories:
i. Gender;
ii. Age group: under 30 years old, 30-50 years old, over 50 years old;
iii. Other indicators of diversity where relevant (such as minority or vulnerable groups).

b. Percentage of employees per employee category in each of the following diversity categories:
i. Gender;
ii. Age group: under 30 years old, 30-50 years old, over 50 years old;
iii. Other indicators of diversity where relevant (such as minority or vulnerable groups).

Around the world, the Dussmann Group employs more than 64,450 employees, with 26,652 in Germany alone. As of December 31, 2019, Dussmann in Germany employed 8,337 men (31 %) and 18,315 women (69 %). Among employees in management positions, 833 were women (55 %).
The demographic distribution of employees by age group, which corresponds to the actual headcount on the reporting date, December 31, 2019, is as follows:

Row labels Number of persons %
<20 364 1.4%
20-29 3,267 12.3%
30-39 5,226 19.6%
40-49 6,075 22.8%
50-59 7,859 29.5%
>60 3,861 14.5%
Total 26,652 100.0%

As of the reporting date, the Dussmann Group employed 1,351 disabled persons, 934 of them in Germany and 417 in the international divisions.

Key Performance Indicator GRI SRS-406-1: Incidents of discrimination
The reporting organization shall report the following information:

a. Total number of incidents of discrimination during the reporting period.

b. Status of the incidents and actions taken with reference to the following:
i. Incident reviewed by the organization;
ii. Remediation plans being implemented;
iii. Remediation plans that have been implemented, with results reviewed through routine internal management review processes;
iv. Incident no longer subject to action.

Incidents of discrimination can be reported under the whistleblower system (see Criteria 20). No cases of discrimination are known.