11. Usage of Natural Resources

The company discloses the extent to which natural resources are used for the company’s business activities. Possible options here are materials, the input and output of water, soil, waste, energy, land and biodiversity as well as emissions for the life cycles of products and services.

The Dussmann Group and its subsidiaries operate predominantly in the service sector. The share of in-house production processes is small (e.g. HEBO: elevator construction). Resource consumption therefore relates to the operation of the company’s own facilities (energy, water, waste), as well as the processes at the customer upon which Dussmann has an impact with its products and services (see Criteria 1-4 and 10). Within the scope of facility management, water is a resource that is especially made use of, as well as chemicals and plastics. Critical resources are cleaning chemicals, oils, industrial lubricants, and other materials that are used in the maintenance of technical facilities and lighting. Consolidated information on the scope of resources used could be recorded for the first time in the reporting year (direct, material sustainability aspects) and is listed under the performance indicators for Criteria 11 to 12.

We see promising potential in an improved waste management. Within the catering business, we regularly test new procedures and pilot projects in cooperation with our customers aiming to avoid waste. As part of cleaning management and technical systems and equipment, the use of alternative packaging materials and the reduction of packaging waste are target figures of sustainability management.

Dussmann Group companies pay special attention to keeping consumption to a minimum in their own (administrative) buildings.

A significant sustainability aspect for the Dussmann Group is the fuel consumption of its vehicle fleet.

Outside the German Group companies, electricity, gas, oil and other consumption is not yet fully consolidated in the reporting period. Part of the implementation strategy is to be able to do this for essential parameters according to uniform definitions (see Criteria 3) in the future.

12. Resource Management

The company discloses what qualitative and quantitative goals it has set itself with regard to its resource efficiency, in particular its use of renewables, the increase in raw material productivity and the reduction in the usage of ecosystem services, which measures and strategies it is pursuing to this end, how these are or will be achieved, and where it sees there to be risks.

The significant risks of the group’s business operations and environmental impacts habe already been reported on within Criteria 1-4. Several of the objectives formulated therein were of a qualitative nature and should rather be seen as strategic guidelines or are difficult to assess due to their lack of measuring systems with regard to the degree of implementation. Therefore, part of the implementation strategy described in Criteria 3 is to develop specific objectives and parameters for saving potentials and successively integrate them into the processes. For Germany, more consumption data with great reliability is available, which can serve as an anchor in order to determine approximate values for the global companies.

The sensitive utilization of resources is an important value. Quality in products and services, in consideration of the group’s portfolio, means sensibility and care towards property (value retention e.g. in facility management and in catering) and towards people (integrity in care and childcare). From this perspective, the use of the raw materials required for the rendering of services is also subject to special awareness.

Within the scope of the company vehicle guidelines, pollutant emission levels are taken into consideration and regulated; the use of emissions-friendly vehicles is linked with employee benefits. In recent years, the fleet’s emissions could be lowered. Within the operation of our own facilities, energy-saving LED technology was applied (e.g. at Dussmann das KulturKaufhaus).

Generally, the tracking of water consumption (in facility management) is not a component of the service provision contractually agreed upon with the client, which is why there are currently still no reliable evaluations of water consumption.

Key Performance Indicators to criteria 11 to 12

Key Performance Indicator GRI SRS-301-1: Materials used
The reporting organization shall report the following information:

a. Total weight or volume of materials that are used to produce and package the organization’s primary products and services during the reporting period, by:
i. non-renewable materials used;
ii. renewable materials used.

The production and packaging of products is not part of our services, or only to a very small extent. Therefore, recording according to renewable and non-renewable materials is currently not feasible.
 
A quantitative overview of the resources consumed and the materials used is currently not available.
Developing such an overview with a focus on the essential materials is part of the implementation strategy. Relevant resource and material consumption relates to plastics, metals, chemicals, paper, electric devices, and packaging materials.

In the current reporting year, consolidated consumption data was collected for the first time for a significant consumption factor of the Dussmann Group, the use of chemicals:

2019 Dussmann Group Germany International
Chemicals total number
(in €)
approx. 10 million approx. 3 million approx. 7 million
thereof EU-Ecolabel classified 36% 18% 44%


Key Performance Indicator GRI SRS-302-1: Energy consumption
The reporting organization shall report the following information:

a. Total fuel consumption within the organization from non-renewable sources, in joules or multiples, and including fuel types used.

b. Total fuel consumption within the organization from renewable sources, in joules or multiples, and including fuel types used.

c. In joules, watt-hours or multiples, the total:
i. electricity consumption
ii. heating consumption
iii. cooling consumption
iv. steam consumption

d. In joules, watt-hours or multiples, the total:
i. electricity sold
ii. heating sold
iii. cooling sold
iv. steam sold

e. Total energy consumption within the organization, in joules or multiples.

f. Standards, methodologies, assumptions, and/or calculation tools used.

g. Source of the conversion factors used.

Electricity consumption for the entire Dussmann Group
For the first time, the Dussmann Group's total electricity consumption has been fully recorded and amounted to 44 GWh in the reporting year; 35 GWh of this in Germany and 9 GWh internationally.  

Total energy consumption for Germany  
The total energy consumption in Germany in the year under review was approx. 135 GWh. These break down as follows in terms of the total energy volume and include our own operational activities (e.g. transport, operating facilities, electricity consumption):

Energy consumption (%) Germany
Petrol 0.7
Diesel 22.7
Electricity 25.7
Natural gas 37.4
District heating, heating oil, pellets 13.3
Calc. heat energy 0.3

Due to the expansion of the reporting basis to include further Group companies, a comparison with the previous year is not meaningful.  

In the reporting period, it was not possible to fully consolidate energy consumption throughout the Dussmann Group, especially in other countries. The goal for the following years is to complete the missing data step by step.

Fuel consumption for the entire Dussmann Group
The fuel consumption for the fleet in the reporting year 2019 was:

2019 Dussmann Group Germany International
Fuel consumption (million liters) Diesel approx. 6.0 approx. 4.1 approx. 1.9
Consumption (million kWh) Diesel 60.0 41.1 18.9
Fuel consumption (million liters) Petrol 0.7 0.1 0.6
Consumption (million kWh) Petrol 6.3 1.0 5.4

The kilometers driven could not yet be fully consolidated in the reporting year.

2019 Dussmann Group Germany International
Total kilometers driven (million km) 79.1 62.7 16.4
 














The consumption values shown accordingly represent only a part of the entire Group.

Key Performance Indicator GRI SRS-302-4: Reduction of energy consumption
The reporting organization shall report the following information:

a. Amount of reductions in energy consumption achieved as a direct result of conservation and efficiency initiatives, in joules or multiples.

b. Types of energy included in the reductions; whether fuel, electricity, heating, cooling, steam, or all.

c. Basis for calculating reductions in energy consumption, such as base year or baseline, including the rationale for choosing it.

d. Standards, methodologies, assumptions, and/or calculation tools used.

In 2019, the energy consumption in Germany was 135 GWh (see performance indicator GRI SRS-302 1). Natural gas, electricity and diesel consumption are the largest items.

Within its own building operations, the company strives to continuously reduce energy consumption through efficient technology (e.g. LED lighting), smart building control, and deliberate handling. One specific example of this is the conversion of the lighting at the Kulturkaufhaus and in the Vertical Garden (exchange of conventional lighting technology in favor of LED). This resulted in the saving of over one GWh of electricity with constant operating time. We are not able to make any reliable statements on the effectiveness of energy saving measures and the obtained savings at the group level.

Several Dussmann Service international subsidiaries (Germany, Italy, Lithuania, UAE, Austria, Hungary) are certified in accordance with energy management standard ISO 50001.

In its cooperation with customers, Dussmann Service works in an advisory role in order to bring energy-saving services, products, and processes onto the market.

Key Performance Indicator GRI SRS-303-3: Water withdrawal
The reporting organization shall report the following information:

a. Total water withdrawal from all areas in megaliters, and a breakdown of this total by the following sources, if applicable:
i. Surface water;
ii. Groundwater;
iii. Seawater;
iv. Produced water;
v. Third-party water.

b. Total water withdrawal from all areas with water stress in megaliters, and a breakdown of this total by the following sources, if applicable:
i. Surface water;
ii. Groundwater;
iii. Seawater;
iv. Produced water;
v. Third-party water, and a breakdown of this total by the withdrawal sources listed in i-iv.

c. A breakdown of total water withdrawal from each of the sources listed in Disclosures 303-3-a and 303-3-b in megaliters by the following categories:
i. Freshwater (≤1,000 mg/L Total Dissolved Solids);
ii. Other water (>1,000 mg/L Total Dissolved Solids).

d. Any contextual information necessary to understand how the data have been compiled, such as any standards, methodologies, and assumptions used.

All Dussmann Group companies obtain water within their own (administrative) building from the local utilities. Consolidated data on water and sewage consumption is not available.

For water consumption within the scope of the services rendered for customers (e.g. facility management), the tracking of consumption is normally not a component of the service contractually agreed upon with the client, which is why there are currently no reliable evaluations of consumption.

Key Performance Indicator GRI SRS-306-2: Waste
The reporting organization shall report the following information:

a. Total weight of hazardous waste, with a breakdown by the following disposal methods where applicable:
i. Reuse
ii. Recycling
iii. Composting
iv. Recovery, including energy recovery
v. Incineration (mass burn)
vi. Deep well injection
vii. Landfill
viii. On-site storage
ix. Other (to be specified by the organization)

b. Total weight of non-hazardous waste, with a breakdown by the following disposal methods where applicable:
i. Reuse
ii. Recycling
iii. Composting
iv. Recovery, including energy recovery
v. Incineration (mass burn)
vi. Deep well injection
vii. Landfill
iii. On-site storage
ix. Other (to be specified by the organization)

c. How the waste disposal method has been determined:
i. Disposed of directly by the organization, or otherwise directly confirmed
ii. Information provided by the waste disposal contractor
iii. Organizational defaults of the waste disposal contractor

Data on the waste output is not quantitatively recorded. Waste and recycling management, however, is currently the subject of different initiatives and approaches with the goal of better recording consumption data, reducing waste, and strengthening recycling.

For Dussmann Catering, the handling of food waste is an important component of environmental sustainability in this field of business, as well as a relevant factor with regard to economic calculations. This is why we strive to record in greater detail and continuously reduce the amount of waste.

Dussmann Service Deutschland GmbH is a member of the initiative "United against Waste," which aims to raise awareness of the issue of food waste, to carry out waste measurements in various companies, to carry out a monetary evaluation of waste and to identify potential savings.
In doing so, we are tying into the sustainable development goal from the United Nations SDG 12 "Responsible Consumption and Production." Here, the approach to reduce worldwide food waste by 50% by 2030 was formulated. The Dussmann Group wants to contribute towards this. The European commission presented a package of measures for the recycling economy that suggests objectives for the recycling and depositing of waste and includes measures towards which our actions are oriented.
Special attention is given particularly to avoidable waste, meaning waste that is still fully edible at the time of its disposal; specifically, waste from the warehouse, from production, from overproduction, as well as food left on plates (unavoidable food waste is waste that which predominantly contains nonedible components). The efforts being made in our catering business to avoid and reduce waste are always conditional upon customers’ cooperative and financial readiness.

Packaging waste is accrued within the scope of cleaning management and technical systems and equipment. We want to reduce these amounts of waste through the consistent usage of alternative packaging materials and the optimization of packaging sizes.

13. Climate-Relevant Emissions

The company discloses the GHG emissions in accordance with the Greenhouse Gas (GHG) Protocol or standards based on it and states the goals it has set itself to reduce emissions, as well as its results thus far.

The Dussmann Group has emissions with its service companies at different links of the value chain. The systematic recording of these emissions is not currently taking place, but is to be developed continuously throughout the next years. Part of the implementation strategy (see Criteria 3) is also to formulate targets for the reduction of emissions and the expansion of renewable energies. For the Dussmann Group companies in Germany, diesel and electricity consumption are responsible for the majority of CO2 emissions. Accordingly, we are deriving measures for the reduction of these items.

As part of our catering activities, we are able to calculate the carbon footprint of individual dishes with the help of a software (Eaternity Database) and transparently inform consumers. Depending on the disposition of our customers, we plan to implement this procedure in several pilot projects. We attempt to work towards broader application through customer consultation.
 
Since 2019, we are part of the project "CarMa" (Carbon Management Facility Services), which aims to develop a transparent methodology for assessing CO2 emissions in integrated facility management.

Key Performance Indicators to criteria 13

Key Performance Indicator GRI SRS-305-1: Direct (Scope 1) GHG emissions
The reporting organization shall report the following information:

a. Gross direct (Scope 1) GHG emissions in metric tons of CO2 equivalent.

b. Gases included in the calculation; whether CO2, CH4, N2O, HFCs, PFCs, SF6, NF3 or all.

c. Biogenic CO2 emissions in metric tons of CO2 equivalent.

d. Base year for the calculation, if applicable, including:
i. the rationale for choosing it;
ii. emissions in the base year;
iii. the context for any significant changes in emissions that triggered recalculations of base year emissions.

e. Source of the emission factors and the global warming potential (GWP) rates used, or a reference to the GWP source.

f. Consolidation approach for emissions; whether equity share, financial control, or operational control.

g. Standards, methodologies, assumptions, and/or calculation tools used.

The CO2 emissions for the Group's own vehicles were consolidated for the first time across the Group:

 Nr. 2019 Dussmann Group Germany International*
1. tCO2 emissions   18,848 12,907 5,940
2. tCO2 emissions   1,899 290  1,608
3. tCO2 emissions Total  20,747 13,197 7,548

* The data is not yet fully consolidated. We want to progressively complete this. 

Key Performance Indicator GRI SRS-305-2: Energy indirect (Scope 2) GHG emissions
The reporting organization shall report the following information:

a. Gross location-based energy indirect (Scope 2) GHG emissions in metric tons of CO2 equivalent.

b. If applicable, gross market-based energy indirect (Scope 2) GHG emissions in metric tons of CO2 equivalent.

c. If available, the gases included in the calculation; whether CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, or all.

d. Base year for the calculation, if applicable, including:
i. the rationale for choosing it;
ii. emissions in the base year;
iii. the context for any significant changes in emissions that triggered recalculations of base year emissions.

e. Source of the emission factors and the global warming potential (GWP) rates used, or a reference to the GWP source.

f. Consolidation approach for emissions; whether equity share, financial control, or operational control.

g. Standards, methodologies, assumptions, and/or calculation tools used.

The CO2 emissions in the reporting year 2019 Group-wide:

 2019 Dussmann Group Germany International
 tCO2 emissions electricity 23,932 19,043 4,889

Other secondary sources (heat) cannot be consolidated at Group level at present. The aim is to progressively expand the data situation.

Key Performance Indicator GRI SRS-305-3: Other indirect (Scope 3) GHG emissions
The reporting organization shall report the following information:

a. Gross other indirect (Scope 3) GHG emissions in metric tons of CO2 equivalent.

b. If available, the gases included in the calculation; whether CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, or all.

c. Biogenic CO2 emissions in metric tons of CO2 equivalent.

d. Other indirect (Scope 3) GHG emissions categories and activities included in the calculation.

e. Base year for the calculation, if applicable, including:
i. the rationale for choosing it;
ii. emissions in the base year;
iii. the context for any significant changes in emissions that triggered recalculations of base year emissions.

f. Source of the emission factors and the global warming potential (GWP) rates used, or a reference to the GWP source.

g. Standards, methodologies, assumptions, and/or calculation tools used.

Other indirect GHG emissions (Scope 3) are currently not covered due to the heterogeneity of business areas, structures and data situations described above.

Key Performance Indicator GRI SRS-305-5: Reduction of GHG emissions
The reporting organization shall report the following information:

a. GHG emissions reduced as a direct result of reduction initiatives, in metric tons of CO2 equivalent.

b. Gases included in the calculation; whether CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, or all.

c. Base year or baseline, including the rationale for choosing it.

d. Scopes in which reductions took place; whether direct (Scope 1), energy indirect (Scope 2), and/or other indirect (Scope 3).

e. Standards, methodologies, assumptions, and/or calculation tools used.

A statement on the reduction of GHG emissions is not possible in the reporting year. A fully consolidated database is required for this and the goal for the next reporting year. 

In addition to the technologies and services that the Dussmann Group brings to the market, which, among other things, contribute towards an optimization of facility control as well as catering management, there is potential for a reduction in GHG emissions by improving the efficiency of the vehicle fleet. The company is putting this into action with the company vehicle guidelines.