Key Performance Indicators to criteria 9

Key Performance Indicator GRI SRS-102-44: Key topics and concerns
The reporting organization shall report the following information:

a. Key topics and concerns that have been raised through stakeholder engagement, including:
i. how the organization has responded to those key topics and concerns, including through its reporting;
ii. the stakeholder groups that raised each of the key topics and concerns.

In the last years, there has been a steady increase in the requirements for commitment and traceable supply chains with respect to CSR practices from our customers as part of the personal dialogue, international tenders or their Supplier Codes of Conduct. This is a result of the increasing consumer pressure in the market towards sustainability, societal pressure due to movements like Fridays for Future and substantial corporate risks on account of global warming. At the same time, there is a considerable uncertainty due to a vast labyrinth of product certifications, misleading media information and greenwashing.

Starting as a reaction to these customer concerns, we have created the needed transparency regarding the CSR performance within the network by conducting member as well as head office CSR assessments in cooperation with EcoVadis. The Customer Sustainability Program (cf. criterion 10) and the Sustainability School (cf. criterion 12) aim to provide reliable guidance for our customers' sustainable purchase decisions. The supplier risk analysis (cf. criterion 17) is a relevant factor for ensuring sustainable supply chains. 

In this course, our suppliers, too, face the market transition towards sustainability and digitalization. They are central to creating transparency for our customers by providing the relevant product data. Additionally, we cooperatively develop approaches for the implementation of circular solutions at our customers' site, and they are taking a crucial role in enabling the Customer Sustainability Program by providing innovative sustainable solutions.

To strengthen the INPACS members to this regard, we have implemented the group-wide sustainability strategy and programme (cf. criterion 1). The digital transformation processes, the sustainability school and the worldwide know-how exchange aim to enable every member to benefit on local, national and international level.