Key Performance Indicator GRI SRS-102-44: Key topics and concerns
The reporting organization shall report the following information:
a. Key topics and concerns that have been raised through stakeholder engagement, including:
i. how the organization has responded to those key topics and concerns, including through its reporting;
ii. the stakeholder groups that raised each of the key topics and concerns.
| Stakeholder group | Key issues | Specific dialogue formats and frequency |
| (Prospective)clients (tenants/ purchasers) |
Tenants: affordable housing,dialogue with tenants Purchasers: development ofresidential districts,building fabric, tenant sensitisation | Website, Service Points, Service Centre, newsletter, E-Service, brochures, neighbourhood parties, exhibitions, tenant information events and tenants’ offices for major modernisation work,tenant consultations, dialogue platform, personal meetings/ visits, tenant survey, discussions between tenants and policymakers, “ideal apartment” hotline |
| (Prospective) employees |
Long-term economic stability,staff matters | Website, Intranet, brochures (for example about training), biannual employee surveys, annual performance review, year-end appraisal, focus group (quarterly), addresses by the Management Board on specific issues (usually twice-yearly), company summer party, exhibitions, quarterly employee newsletter “bruno”, welcome package and “welcome days” for new employees, conventions |
| Investors and analysts (including rating agencies) |
Transparency and dialogue, sustainability strategy, long-term economic focus, attractiveness as an employer, holdings | Annual Report, quarterly reports, Sustainability Report, website, presentations, webcasts, ad hoc notifications, corporate news, Annual General Meeting, property tours, roadshows, (banking) conferences, attendance at trade fairs, teleconferences when annual and quarterly reports are published |
| Business partners | Long-term economic focus, sustainabilitystrategy, staff training | Website, Annual Report, Sustainability Report, attendance attrade fairs, invitations to tender |
| Policymakers and trade associations |
Portfolio, affordable housing, dialogue with tenants, staff matters | Annual Report, Sustainability Report, website, discussion panels and expert forums, political initiatives and alliances, modernisation agreements with boroughs, one-to-one meetings |
| Media | Portfolio, affordable housing, dialogue with tenants, staff matters | Annual Report, Sustainability Report, corporate brochure, website, press releases and meetings, conferences, one-to-one meetings, teleconferences when annual and quarterly reports are published |