9. Stakeholder Engagement

The company discloses how the socially and economically relevant stakeholders are identified and integrated into the sustainability process. It states whether and how an ongoing dialogue takes place with them and how the results are integrated into the sustainability process.

When INPACS was founded, the most relevant stakeholders, namely the international customers and suppliers as well as the network members were clearly defined as our target stakeholders with respect to our business model. Further methods for systematically identifying stakeholders have not been applicated.
The target stakeholders were authoritative for structuring the central organization, the INPACS head office. In consequence, the procurement, sales and
business development departments have been established as the key service departments of the organization.

The original relationship to our suppliers primarily focused on building up a wide-ranging product portfolio securing fair prices and security of supply, globally. Today, we are exchanging sustainability information via EcoVadis and thereby foster transparency within the wholesale market. By regularly organizing interdisciplinary meetings with our suppliers, we additionally pave the way for common sustainability standards and develop closed-loop concepts for our customers.

The members, who are supplying the international customers locally on site, represent the heart of the global INPACS network. Especially the business development team is in close cooperation with the members working towards the creation of common global quality standards. Furthermore, by the communication and cooperation within the shareholder committee, group-wide expert steering groups, special strategic working committees and the yearly annual conference, the global implementation of INPACS‘ strategic pillars is accelerated.
For the strategic pillar of sustainability a Strategic Working Committee Sustainability was established in order to derive strategic goals and measures for this area. Members of this committee are the Chairman of the Board and the CEO of INPACS, as well as owners and top managers of INPACS members from seven countries (cf. criterion 5).

As INPACS is a sales driven organisation there is a proactive dialogue taking place with our International Customers via regular personal contacts, trade fairs, customer conventions as well as associations, memberships and cooperations, such as WFBSC (World Federation of Building Service Contractors), ISSA (International Sanitary Supply Association) and EcoVadis. The strategic course on sustainability shapes the dialogue with the customers more and more. The customer consultancy has now been supplemented by recommendations on product substitutions for more ecological alternatives, order bundling for more greenhouse gas-efficient delivery and waste management in the sense of promoting circular economy. 

Furthermore, central to INPACS‘ sustainability strategy is to build partnerships that support our engagement for the SDGs (SDG 17). To effectively pursue this goal, we have started a dialogue with Actors and Experts in our target markets, for eg. with waste management companies, in order to develop effective sustainability concepts for our customers. This also includes our engagement within the UN Global Compact, in which course we have gained a new forum for dialogue with other businesses and sustainability experts.