The company states how and what performance indicators related to sustainability are used in its regular internal planning and control processes. It discloses how suitable processes ensure reliability, comparability and consistency of the data used for internal management and external communication.
Sustainability aspects are continuously monitored at the places where services are provided. The effectiveness of the monitoring is checked as part of the ISO certifications. The processes and their associated documents are basically designed in such a way that risks can be identified and secured with suitable measures.
As part of the implementation strategy (see Criteria 3), suitable target parameters are currently being derived from the processes in the form of key performance indicators (KPIs) for evaluation and control. These are preset with corresponding measurement parameters and used as targets.