Key Performance Indicators to criteria 10

Key Performance Indicator G4-FS11
(report also in accordance with GRI SRS): Percentage of assets subject to positive and negative environmental or social screening.(Note: the indicator should also be reported when reporting to GRI SRS)

All financial assets are subject to careful review. Investment in the property portfolio, for instance as part of maintenance or modernisation, is also reviewed with respect to environmental and social factors such as the building’s energetic profile. Acquisitions are assessed using comprehensive due diligence checks of numerous criteria and factors. These include environmental aspects and social factors like environmental/site contamination assessments, the buildings’ energetic profiles and tenant history.

Innovation in the multimedia sector 
Digital process control
As underlined by the tenant survey, high-quality services in the residential environment play an essential role in customer satisfaction. FACILITA oversees and checks the facility management services provided by external firms on site. In Berlin, some 230 employees manage our portfolio at 70 drop-in points. FACILITA is striving to fully digitise process control within quality management. It already uses various tools to this end which enable job processing and reporting via mobile devices. The firm is also constantly working to optimise the operation of ist apps and switch from smartphones to tablets so as to facilitate real-time information sharing and the use of new formats such as digital measurements or maps. These innovations go hand in hand with extensive training for staff.
The company’s aim is to establish itself as a quality leader in infrastructural facility management in the medium term. To achieve this, it intends to ensure that caretakers are present at all holdings in Berlin. In 2018, FACILITA plans to concentrate primarily on improvement measures and new solutions derived from the results of the tenant survey.

Participation in research projects
University cooperation on the topic of smart homes and occupational health management Five students working towards a master’s degree in online communication at Anhalt University of Applied Sciences in Bernburg successfully took part for the first time in the “Smarte WG” project run by Deutsche Wohnen and the Institute of Electronic Business. They then spent six months living together in a historic building in Kreuzberg, testing the advantages of a digital apartment.

At the same time, they also helped the Staff Development team to digitise occupational health management at Deutsche Wohnen. First, the young women analysed the status quo with the aim of aligning health management even more closely with employees’ needs. To this end, an online staff survey was conducted in conjunction with Human Resources. The research was rounded off by face-to-face interviews with individual members of staff at Deutsche Wohnen. Concrete suggested improvements and measures have now been derived from the results. As a consequence, Deutsche Wohnen signed an agreement with machtfit GmbH with effect as of 1 June 2018. This experienced health service provider from Berlin supplies a digital platform which can be used by employees to book preventive courses or to coordinate in-house measures.
The project was overseen by subject specialists Prof. Dr Thomas Schildhauer from the Institute of Electronic Business and two experts in occupational health management.
Leistungsindikator GRI 302-5:Senkung des Energiebedarfs von Produkten und Dienstleistungen
  Unit 2017
Reduction in energy consumption due to refurbishment and modernisation of the units MWh 3,797.1