The company states how and what performance indicators related to sustainability are used in its regular internal planning and control processes. It discloses how suitable processes ensure reliability, comparability and consistency of the data used for internal management and external communication.
Within the scope of the integration report, FMG publishes both the key performance indicators (financial and non-financial) in the annual financial statement and the transparency indicators in accordance with GRI guidelines.
Key performance indicators:
Indicators that measure corporate sustainability and quality are the focal point in this respect. Accordingly, the perception of traditional sustainability management is governed economically by earnings before taxes (EBT) and ecologically by CO2
reductions. Munich Airport uses the Passenger Experience Index (PEI) to determine the achievement of quality objectives, which act as strategic impetus for ensuring increased customer satisfaction. FMG surveys internal and external interest groups each year to determine and regularly affirm the relevance of the performance indicators for stakeholders.
- Earnings before taxes (EBT)
Earnings targets for managers are formulated on the basis of earnings before taxes (EBT). EBT is the input factor for determining profitability. It relates to the consolidated profit before taxes, calculated by applying the International Accounting Standards in the version adopted into European law by the European Commission.
- CO2 savings
The CO2 savings (in tonnes) indicator not only allows the direct reduction in greenhouse gas emissions to be measured, rather factors such as respectful use of resources or efficient use of energy can also be taken into account. Munich Airport set itself a new target at the end of 2016 to achieve carbon-neutral operation of the airport from 2030. At least 60 percent of emissions are to be reduced, with the remainder being balanced out by high-value compensation measures. Emissions caused by energy provision and fuel consumption by Munich Airport itself (Scope 1) and emissions from purchased energy (Scope 2) will be taken into consideration.
- Passenger Experience Index (PEI)
The PEI is a measurement model for customer satisfaction, which allows Munich Airport to derive location-specific targets adjusted to the needs of target groups and assign the fields of action to improve service to existing customer contact points. Responsibility for determining these values lies with an independent external provider for reasons of objectivity. By collecting primary data, the provider surveys the satisfaction of departing and arriving passengers on a regular basis over the course of the entire year. Munich Airport therefore receives a wealth of detailed information about the satisfaction of its passengers in eleven categories along the passenger experience chain both on a monthly basis and at the end of the year. The figure for overall satisfaction of departing and arriving passengers derived from the PEI will be used as a target value for 2019.
The comprehensive transparency indicators are published annually in the integrated report in accordance with the GRI standards. FMG has had these central performance indicators examined by an auditing company, which issued it limited assurance. Selected disclosures included in the scope of our assurance engagement are highlighted with the following symbol: .
In 2018, an external environmental audit confirmed FMG’s certification for the next three years. It ensures that the sustainable development of the airport in accordance with EMAS also continues to be monitored by the environmental management system. FMG’s environmental management system is created, validated, and audited externally in accordance with EMAS and ISO 14001.
Further information: Resource management; Environmental statement