Key Performance Indicators to criteria 1 to 4

Indicator system ensures sustainable business
Munich Airport measures the performance of its managers using financial and non-financial indicators. In doing so, it focuses on indicators that measure corporate sustainability and quality. Accordingly, the perception of traditional sustainability management is governed economically by earnings before taxes (EBT), ecologically by CO2 reductions, and socially by the employee retention index. Munich Airport uses the Passenger Experience Index (PEI) to determine the achievement of quality objectives, which act as strategic impetus for ensuring increased customer satisfaction. FMG surveys internal and external interest groups each year to determine and regularly affirm the relevance of the performance indicators for stakeholders. 

You will find further details concerning the performance indicators including projections in the integrated report’s management report: Economic report

Earnings before taxes (EBT)
At TEUR 7,921, Munich Airport’s EBT for fiscal year 2018 fell by 3.5 percent to TEUR 221,319, representing a smaller decline than expected. The expected result was therefore exceeded.
Greenhouse gas emissions intensity1) / GRI standard 305-4
In kg/passenger 2018
CO2 emissions 3,24
1)The calculation of CO2 emissions per passenger enables the physically meaningful addition of the various forms of primary and secondary energy used at the airport in relation to passenger figures.  

The CO
2 emissions from scope 1 and 2 are added, as well as power, heat, cooling energy, natural gas, and fuel consumption by external companies. The figure therefore includes all emissions that must not exceed the targets for carbon-neutral growth.
Passenger Experience Index (PEI)  
  Actual as %
Passenger experience index 79.16
Since 2017, the passenger experience index (PEI) has replaced the airport service quality value as a non-financial key performance indicator.  

In 2018, an indicator was used as a target value that differs from 2017.